GENERAL CONDITIONS


These General Conditions govern the relationship between the Client and Metel Investigations.

Customers who decide to use the services offered by Metel Investigations are invited to read these General Conditions, which must be read, understood and shared in their entirety.
Failure by the Customer to view these General Terms and Conditions does not relieve him/her from tacitly signing them in their entirety when he/she orders any product and/or service from Metel Investigations.

In the event that the Customer does not understand and/or share one or more points of these General Conditions, he/she is invited to request clarifications and/or not to use the services offered.

Regulations


01) VALIDITY

01.1 These General Conditions are an integral and inseparable part of every order signed by the Customer; any order to Metel Investigations is subject to these General Conditions;

01.2 The Customer is obliged to read, understand and fully share these General Conditions before any order and / or payment to Metel Investigations;

01.3 Any order, mandate, payment, etc. submitted and / or sent to Metel Investigations involves the tacit confirmation and approval by the Customer of these General Conditions, in their entirety and without reservations.



02) ORDERS

02.1 The services offered on this website are widely explained to the Customer, as far as possible, by Metel Investigations. It remains the Customer's responsibility to always make sure that the service ordered is effectively suited to his/her needs;

02.2 The non-compliance of the product received with respect to what is expected is the sole responsibility of the Customer; as indicated in point 02.1 he/she is solely responsible and must request from Metel Investigations any clarification he/she needs to dispel his/her doubts, before signing an order;

02.3 In the event that what described in point 02.2 occurs, the Customer has no right to any refund and/or compensation of any kind;

02.4 If the 02.11 occurs, the Customer has no right to any compensation whatsoever, except for the reimbursement of the only amount paid by him/her;

02.5 With the signing of an order, the Customer undertakes to make the payment as quickly as possible. It is clarified to the Customer that orders not paid within 5 working days will be canceled;

02.6 Cancellation of an order for any reason generates a cost for Metel Investigations; this cost will be charged and requested to the Customer, who is bound to pay the amount due without reservation;

02.7 Orders are processed only after the collection of the due; Metel Investigations never carry out any work without having obtained the complete balance of its fees from the Customer;

02.8 Metel Investigations reserves the right to refuse an order at its sole discretion and without any obligation to give explanations to the Customer. In this case the amount already paid by the Customer will be returned (less any third-party transaction costs, if any);

02.9 Metel Investigations does not provide test information;

02.10 The responsibility for the correctness of the data transmitted for searches is Customer’s only. Metel Investigations does not carry out any checks on the validity of the data provided, but works on them as they arrive from the Customer. Metel Investigations disclaims any responsibility in the event of typing errors or other errors in the data transmitted, as in the case of incorrect results due to errors in communication of data, upstream, by the Customer himself/herself;

02.11 If the situation described in point 05.3 occurs, Metel Investigations will promptly inform the Customer and he/she can choose whether to accept the increase or request the cancellation of the order.



03) PAYMENTS

03.1 Payment for what has been ordered must take place simultaneously with the order. Where this is not possible due to force majeure, the Customer must comply with the payment no later than 5 working days from the order; otherwise his/her order will be cancelled (other ref. point 02.5);

03.2 Following points 02.7 and 03.1 it is clarified that payments are anticipated for the entire amount at the time of order, whatever the total amount of the order is. No instalments and/or deferred payments are accepted, for any amount and/or quantity. No later payment and/or at the delivery/fulfilment of the order is accepted, for any amount, quantity and/or whatever;

03.3 The payment methods accepted by Metel Investigations are by Paypal, credit/debit/prepaid cards, cash (Euros and Swiss Francs), Bitcoins (BTC) and other cryptocurrencies;




04) BILLING

04.1 Metel Investigations issues invoices from Switzerland. Metel Investigations is not responsible in any way for any non-deductibility of its invoices, nor for any fiscal, accounting, administrative or other problem deriving from their registration;

04.2 Invoices issued by Metel Investigations are exempt from VAT;

04.3 Metel Investigations issues its invoices following the amounts paid. Prior issues with respect to payment must be requested;

04.4 Invoices are sent to the Customer only by email, in pdf format.



05) PRICES

05.1 Unless otherwise indicated, the prices shown on this website are to be intended as final prices and excluding VAT (which is not due in any case - Point 04.2);

05.2 In the event of a price increase following the subscription of the order, the new price will enter into full force in any case, replacing the previous one;

05.3 In the event that point 05.2 occurs, the old price ceases its commercial constraint immediately, regardless of any signed commercial agreement.



06) PRODUCTS

06.1 The data, deriving from the research and verification carried out by Metel Investigations, come from external databases managed by third parties. Metel Investigations disclaims any responsibility for errors, omissions and/or inaccuracies in the keeping of the data contained in those databases, sending the sole responsibility to the data manager;

06.2 Metel Investigations is not responsible under any circumstances for any kind of damage caused to the Customer due to the data provided; as reported in point 06.1 the only person responsible for the data provided by Metel Investigations is the entity where the information was collected;

06.3 Even in the event of a clear error, lack and/or omission of data to the Customer, Metel Investigations is not responsible for any liability as It limits itself to collecting the available data and delivering them to the Customer without any processing. No reimbursement and/or compensation of any kind is therefore recognised by Metel Investigations to the Customer for third-party failures;

06.4 The data provided by Metel Investigations, once delivered, are the property of the Customer, who can freely use it as he/she wishes.



07) DELIVERY

07.1 The processed data are delivered to the Customer by email or other way agreed between the parties;

07.2 It is the Client's sole responsibility to ensure that he/she is able to receive email communications from Metel Investigations; particularly the Customer is required to take all the necessary precautions (antivirus settings, spam settings, black/white lists, etc.) so that he/she can receive emails without problems and/or delays. Metel Investigations disclaims any responsibility in this regard;

07.3 In the event of inefficiencies at the point 07.2 the Customer is not entitled to any compensation and/or refund;

07.4 In terms of time, the services promoted by Metel Investigations are generally delivered within the times indicated in the price list or otherwise agreed in writing. However, processing may require additional days, therefore the Customer accepts any delays without reservations;

07.5 In the event that point 7.4 occurs, Metel Investigations disclaims any subjective responsibility and excludes any kind of compensation and/or reimbursement to the Customer;

07.6 With reference to point 07.5, the Customer has no right to cancel the order. If requested by the Customer, Metel Investigations will evaluate the possibility or not of canceling the order.



08) CANCELLATION / RIGHT OF WITHDRAWAL

08.1 All the products and services offered by Metel Investigations are to be considered customized products;

08.2 On the basis of point 08.1 there is therefore no right of withdrawal, neither for the private customer nor for the customer with a VAT number;

08.3 Following the order and payment, the assignment can no longer be canceled for any reason. The customer will receive the results purchased anyway and will not be entitled to any refund and/or compensation of any kind, under any circumstances.



09) COMMUNICATIONS

09.1 All communications sent to us via online forms on this website and/or via email are not subject to any form of encryption. The Client is solely responsible for the security of his communications. Metel Investigations disclaims any liability in the event of interception and/or tampering with communications;

09.2 All communications sent by us via email are not subject to any form of encryption. The Client is solely responsible for the security of his communications. Metel Investigations disclaims any liability in the event of interception and/or tampering with communications;

09.3 Given the commitment and precautions taken by Metel Investigations to ensure the authenticity and security of any email communication (and related attachments) sent, It cannot be held liable in the event of any damage caused to the Customer or to the User for viruses and/or unknowingly malware present in one or more communications and/or files sent;

09.4 The Customer or any other user will be reported and prosecuted according to the terms of the law in case of sending to Metel Investigations of any infected content.



10) CONTENTS

10.1 All the contents of this web space, except those uploaded by users, including but not limited to texts, graphics, logos, icons, images, compilation data, page layout, source code and software are the property of Metel Investigations or related third parties. The Customer and all Users acknowledge that such material is protected by international laws on copyright and/or other related laws. It is forbidden to reproduce, copy, distribute, store and/or in any other way reuse any content of this website without explicit written authorization;

10.2 This web space may contain external links to other websites. These websites may be under the control of Metel Investigations or not; nevertheless Metel Investigations assumes no responsibility for any type and form of damage and/or loss of data deriving from the use of said third party sites, nor for their content;

10.3 Metel Investigations does not guarantee that this website is compatible with all operating systems and/or web client, that it is safe and that all information provided here is correct and reliable. Metel Investigations makes no guarantee as to the possible results deriving from the use of this website and more generally the service offered;

10.4 Metel Investigations does not guarantee that this website is safe and free from errors, viruses and other malware; all users are encouraged to take the necessary precautions to protect themselves, their personal data, and their computers;

10.5 Metel Investigations does not guarantee that the service offered through this website is free from defects and/or errors, and that this website will always be available without interruption. Metel Investigations disclaims any liability in the event of unavailability (partial or total) of this web space due to external events such as, but not limited to, ISP provider disservices, hosting service provider inefficiencies, network outages, service disruptions of electricity grid, natural events, acts of war, legal restrictions, censorship, etc.;

10.6 Metel Investigations reserves the right to alter, suspend or interrupt any part (or all of it) of this website. However, these terms and conditions remain in full force and effect regardless of this.



11) MISCELLANEOUS

11.1 Working days are (always excluding Saturday and Sunday) every day of the year indicated as weekdays according to the official Swiss and Italian calendar;

11.2 Official company timetable is GMT +1; the indication of any time in this site is in 24-hour format (i.e. the 12-hour format - am / pm is not adopted);

11.3 These General Conditions have been drafted in English; any translations may have been published. In case of discrepancies between this English version and any other version, the English version prevails over all (unless otherwise indicated);

11.4 In the event that one or more items of these General Conditions is rendered invalid or non-executable, in a part or in its entirety, by a law or an order, the remaining items remain in full force and effect;

11.5 A partial invalidity of these General Conditions does not affect in any way the contract between Metel Investigations and the Customer;

11.6 Metel Investigations has no obligation to notify, either to the Client or to third parties, the variation of these General Conditions; it is the Client's sole responsibility to verify, whenever he/she places an order, that these General Conditions are accepted by him/her and shared in their entirety;

11.7 Every order and/or contract between the Customer and Metel Investigations is governed by the legislation of the Swiss Confederation and the parties agree to be subjected to it, without reservation. In the event of a dispute, the competent court will be domiciled in the Canton of St. Gallen (Switzerland). The Customer, where a law or order of his/her state has the right to decide which forum should be competent for the dispute, voluntarily and expressly renounces this right and accepts without reservation to refer to the court of the Canton of St. Gallen (Switzerland) and to the its legislation;

11.8 In the event of a debt situation of the Client towards Metel Investigations, the same accepts without reservation to be called to pay, in addition to the amount uncovered, the administrative cost of € 25.00 (Euros twenty five / 00) for each payment reminder sent to him/her;

11.9 Metel Investigations solicits the Customer quarterly for unpaid amounts;

11.10 The defaulting Customer will be subject to legal action, with Metel Investigations as counterpart, after 3 (three) months from the date of the first reminder sent to him/her. The Customer is aware and accepts without reservation that he/she may also be required to pay, in addition to all related legal costs, also any expenses incurred by Metel Investigations with debt collection companies suitable for the recovery of the credit claimed to the Customer;

11.11 These General Conditions come into full effect at midnight and one minute (00.01) GMT +1 of the day below indicated.


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16.08.2022

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