GENERAL CONDITIONS
These General Conditions govern the relationship between the
Client and Metel Investigations.
Customers who decide to use the services offered by Metel
Investigations are invited to read these General Conditions,
which must be read, understood and shared in their entirety.
Failure by the Customer to view these General Terms and
Conditions does not relieve him/her from tacitly signing them
in their entirety when he/she orders any product and/or
service from Metel Investigations.
In the event that the Customer does not understand and/or
share one or more points of these General Conditions, he/she
is invited to request clarifications and/or not to use the
services offered.
Regulations
01) VALIDITY
01.1 These General Conditions are an integral and inseparable
part of every order signed by the Customer; any order to Metel
Investigations is subject to these General Conditions;
01.2 The Customer is obliged to read, understand and fully
share these General Conditions before any order and / or
payment to Metel Investigations;
01.3 Any order, mandate, payment, etc. submitted and / or sent
to Metel Investigations involves the tacit confirmation and
approval by the Customer of these General Conditions, in their
entirety and without reservations.
02) ORDERS
02.1 The services offered on this website are widely explained
to the Customer, as far as possible, by Metel Investigations.
It remains the Customer's responsibility to always make sure
that the service ordered is effectively suited to his/her
needs;
02.2 The non-compliance of the product received with respect
to what is expected is the sole responsibility of the
Customer; as indicated in point 02.1 he/she is solely
responsible and must request from Metel Investigations any
clarification he/she needs to dispel his/her doubts, before
signing an order;
02.3 In the event that what described in point 02.2 occurs,
the Customer has no right to any refund and/or compensation of
any kind;
02.4 If the 02.11 occurs, the Customer has no right to any
compensation whatsoever, except for the reimbursement of the
only amount paid by him/her;
02.5 With the signing of an order, the Customer undertakes to
make the payment as quickly as possible. It is clarified to
the Customer that orders not paid within 5 working days will
be canceled;
02.6 Cancellation of an order for any reason generates a cost
for Metel Investigations; this cost will be charged and
requested to the Customer, who is bound to pay the amount due
without reservation;
02.7 Orders are processed only after the collection of the
due; Metel Investigations never carry out any work without
having obtained the complete balance of its fees from the
Customer;
02.8 Metel Investigations reserves the right to refuse an
order at its sole discretion and without any obligation to
give explanations to the Customer. In this case the amount
already paid by the Customer will be returned (less any
third-party transaction costs, if any);
02.9 Metel Investigations does not provide test information;
02.10 The responsibility for the correctness of the data
transmitted for searches is Customer’s only. Metel
Investigations does not carry out any checks on the validity
of the data provided, but works on them as they arrive from
the Customer. Metel Investigations disclaims any
responsibility in the event of typing errors or other errors
in the data transmitted, as in the case of incorrect results
due to errors in communication of data, upstream, by the
Customer himself/herself;
02.11 If the situation described in point 05.3 occurs, Metel
Investigations will promptly inform the Customer and he/she
can choose whether to accept the increase or request the
cancellation of the order.
03) PAYMENTS
03.1 Payment for what has been ordered must take place
simultaneously with the order. Where this is not possible due
to force majeure, the Customer must comply with the payment no
later than 5 working days from the order; otherwise his/her
order will be cancelled (other ref. point 02.5);
03.2 Following points 02.7 and 03.1 it is clarified that
payments are anticipated for the entire amount at the time of
order, whatever the total amount of the order is. No
instalments and/or deferred payments are accepted, for any
amount and/or quantity. No later payment and/or at the
delivery/fulfilment of the order is accepted, for any amount,
quantity and/or whatever;
03.3 The payment methods accepted by Metel Investigations are
by Paypal, credit/debit/prepaid cards, cash (Euros and Swiss
Francs), Bitcoins (BTC) and other cryptocurrencies;
04) BILLING
04.1 Metel Investigations issues invoices from Switzerland.
Metel Investigations is not responsible in any way for any
non-deductibility of its invoices, nor for any fiscal,
accounting, administrative or other problem deriving from
their registration;
04.2 Invoices issued by Metel Investigations are exempt from
VAT;
04.3 Metel Investigations issues its invoices following the
amounts paid. Prior issues with respect to payment must be
requested;
04.4 Invoices are sent to the Customer only by email, in pdf
format.
05) PRICES
05.1 Unless otherwise indicated, the prices shown on this
website are to be intended as final prices and excluding VAT
(which is not due in any case - Point 04.2);
05.2 In the event of a price increase following the
subscription of the order, the new price will enter into full
force in any case, replacing the previous one;
05.3 In the event that point 05.2 occurs, the old price ceases
its commercial constraint immediately, regardless of any
signed commercial agreement.
06) PRODUCTS
06.1 The data, deriving from the research and verification
carried out by Metel Investigations, come from external
databases managed by third parties. Metel Investigations
disclaims any responsibility for errors, omissions and/or
inaccuracies in the keeping of the data contained in those
databases, sending the sole responsibility to the data
manager;
06.2 Metel Investigations is not responsible under any
circumstances for any kind of damage caused to the Customer
due to the data provided; as reported in point 06.1 the only
person responsible for the data provided by Metel
Investigations is the entity where the information was
collected;
06.3 Even in the event of a clear error, lack and/or omission
of data to the Customer, Metel Investigations is not
responsible for any liability as It limits itself to
collecting the available data and delivering them to the
Customer without any processing. No reimbursement and/or
compensation of any kind is therefore recognised by Metel
Investigations to the Customer for third-party failures;
06.4 The data provided by Metel Investigations, once
delivered, are the property of the Customer, who can freely
use it as he/she wishes.
07) DELIVERY
07.1 The processed data are delivered to the Customer by email
or other way agreed between the parties;
07.2 It is the Client's sole responsibility to ensure that
he/she is able to receive email communications from Metel
Investigations; particularly the Customer is required to take
all the necessary precautions (antivirus settings, spam
settings, black/white lists, etc.) so that he/she can receive
emails without problems and/or delays. Metel Investigations
disclaims any responsibility in this regard;
07.3 In the event of inefficiencies at the point 07.2 the
Customer is not entitled to any compensation and/or refund;
07.4 In terms of time, the services promoted by Metel
Investigations are generally delivered within the times
indicated in the price list or otherwise agreed in writing.
However, processing may require additional days, therefore the
Customer accepts any delays without reservations;
07.5 In the event that point 7.4 occurs, Metel Investigations
disclaims any subjective responsibility and excludes any kind
of compensation and/or reimbursement to the Customer;
07.6 With reference to point 07.5, the Customer has no right
to cancel the order. If requested by the Customer, Metel
Investigations will evaluate the possibility or not of
canceling the order.
08) CANCELLATION / RIGHT OF WITHDRAWAL
08.1 All the products and services offered by Metel
Investigations are to be considered customized products;
08.2 On the basis of point 08.1 there is therefore no right of
withdrawal, neither for the private customer nor for the
customer with a VAT number;
08.3 Following the order and payment, the assignment can no
longer be canceled for any reason. The customer will receive
the results purchased anyway and will not be entitled to any
refund and/or compensation of any kind, under any
circumstances.
09) COMMUNICATIONS
09.1 All communications sent to us via online forms on this
website and/or via email are not subject to any form of
encryption. The Client is solely responsible for the security
of his communications. Metel Investigations disclaims any
liability in the event of interception and/or tampering with
communications;
09.2 All communications sent by us via email are not subject
to any form of encryption. The Client is solely responsible
for the security of his communications. Metel Investigations
disclaims any liability in the event of interception and/or
tampering with communications;
09.3 Given the commitment and precautions taken by Metel
Investigations to ensure the authenticity and security of any
email communication (and related attachments) sent, It cannot
be held liable in the event of any damage caused to the
Customer or to the User for viruses and/or unknowingly malware
present in one or more communications and/or files sent;
09.4 The Customer or any other user will be reported and
prosecuted according to the terms of the law in case of
sending to Metel Investigations of any infected content.
10) CONTENTS
10.1 All the contents of this web space, except those uploaded
by users, including but not limited to texts, graphics, logos,
icons, images, compilation data, page layout, source code and
software are the property of Metel Investigations or related
third parties. The Customer and all Users acknowledge that
such material is protected by international laws on copyright
and/or other related laws. It is forbidden to reproduce, copy,
distribute, store and/or in any other way reuse any content of
this website without explicit written authorization;
10.2 This web space may contain external links to other
websites. These websites may be under the control of Metel
Investigations or not; nevertheless Metel Investigations
assumes no responsibility for any type and form of damage
and/or loss of data deriving from the use of said third party
sites, nor for their content;
10.3 Metel Investigations does not guarantee that this website
is compatible with all operating systems and/or web client,
that it is safe and that all information provided here is
correct and reliable. Metel Investigations makes no guarantee
as to the possible results deriving from the use of this
website and more generally the service offered;
10.4 Metel Investigations does not guarantee that this website
is safe and free from errors, viruses and other malware; all
users are encouraged to take the necessary precautions to
protect themselves, their personal data, and their computers;
10.5 Metel Investigations does not guarantee that the service
offered through this website is free from defects and/or
errors, and that this website will always be available without
interruption. Metel Investigations disclaims any liability in
the event of unavailability (partial or total) of this web
space due to external events such as, but not limited to, ISP
provider disservices, hosting service provider inefficiencies,
network outages, service disruptions of electricity grid,
natural events, acts of war, legal restrictions, censorship,
etc.;
10.6 Metel Investigations reserves the right to alter, suspend
or interrupt any part (or all of it) of this website. However,
these terms and conditions remain in full force and effect
regardless of this.
11) MISCELLANEOUS
11.1 Working days are (always excluding Saturday and Sunday)
every day of the year indicated as weekdays according to the
official Swiss and Italian calendar;
11.2 Official company timetable is GMT +1; the indication of
any time in this site is in 24-hour format (i.e. the 12-hour
format - am / pm is not adopted);
11.3 These General Conditions have been drafted in English;
any translations may have been published. In case of
discrepancies between this English version and any other
version, the English version prevails over all (unless
otherwise indicated);
11.4 In the event that one or more items of these General
Conditions is rendered invalid or non-executable, in a part or
in its entirety, by a law or an order, the remaining items
remain in full force and effect;
11.5 A partial invalidity of these General Conditions does not
affect in any way the contract between Metel Investigations
and the Customer;
11.6 Metel Investigations has no obligation to notify, either
to the Client or to third parties, the variation of these
General Conditions; it is the Client's sole responsibility to
verify, whenever he/she places an order, that these General
Conditions are accepted by him/her and shared in their
entirety;
11.7 Every order and/or contract between the Customer and
Metel Investigations is governed by the legislation of the
Swiss Confederation and the parties agree to be subjected to
it, without reservation. In the event of a dispute, the
competent court will be domiciled in the Canton of St. Gallen
(Switzerland). The Customer, where a law or order of his/her
state has the right to decide which forum should be competent
for the dispute, voluntarily and expressly renounces this
right and accepts without reservation to refer to the court of
the Canton of St. Gallen (Switzerland) and to the its
legislation;
11.8 In the event of a debt situation of the Client towards
Metel Investigations, the same accepts without reservation to
be called to pay, in addition to the amount uncovered, the
administrative cost of € 25.00 (Euros twenty five / 00) for
each payment reminder sent to him/her;
11.9 Metel Investigations solicits the Customer quarterly for
unpaid amounts;
11.10 The defaulting Customer will be subject to legal action,
with Metel Investigations as counterpart, after 3 (three)
months from the date of the first reminder sent to him/her.
The Customer is aware and accepts without reservation that
he/she may also be required to pay, in addition to all related
legal costs, also any expenses incurred by Metel
Investigations with debt collection companies suitable for the
recovery of the credit claimed to the Customer;
11.11 These General Conditions come into full effect at
midnight and one minute (00.01) GMT +1 of the day below
indicated.
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16.08.2022
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